Effective employee training in support of a core banking system conversion is one of the critical factors which helps ensure successful operational effectiveness and positive end client experiences.
Converting clients benefit greatly from taking a focused, streamlined, and customized approach to training the employees who will be interacting with the new solutions to service the clients and complete their day-to-day roles.
As part of this process, FIS provides clients with access to training program management, in which an experienced FIS program manager assumes many typical responsibilities of a bank training manager so he or she may concentrate on other activities associated with conversion.
A few examples of the assistance a program manager offers is creating and managing a training specific project plan, mapping a complete training strategy for end-users, scheduling all core and ancillary applications' train-the-trainer and end-user training sessions, ensuring all training locations have been tested and are ready to deliver training, functioning as a point of escalation for training related issues, and acting as an administrator for scheduled training and enrollments.
Converting clients can choose to use FIS to meet its individual needs, which may include all or only a portion of the listed functions. FIS is also flexible to better understand the unique needs of each converting client in the event that a need arises and FIS can fulfill the requirement.
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