Learn the basics of establishing and auditing new and transferred accounts, and the process for reporting declined credit card applicants to the Issuers’ Clearinghouse Service (ICS).
This webinar provides an in-depth look at the authorization process, cardholder statements, billing, and the related inquiry screens to learn how to research and answer cardholder statement and authorization questions.
Changes to established accounts are inevitable. Learn to: Use BASE2000 to research and answer cardholder questions. Add, delete, and/or modify key cardholder information on current and delinquent accounts. Use a workflow to handle lost/stolen accounts.
Learn the basics of how to key and modify batches, correct rejected transactions using the Online Reject System (ORIS), and monitor reports for batch and reject information in ORIS.
Attend this webinar to learn more about the information available through reports and how to leverage the data for your institution.
This is a two-part webinar series designed to help you learn how to manage commercial accounts in BASE2000 Commercial View system.
This webinar provides an overview of how to use the Collector View system for your staff members responsible for the day-to-day management of credit card collections. If FIS is handling your collections through RMS, attend this webinar to learn how to monitor our collection efforts.
This course is for financial institution admins to familiarize themselves with navigating and using the eZBusiness tool.
Learn how institutions and their Company Administrators use eZBusiness Card Management to view all accounts associated with a company, make payments on behalf of their cardholders and billing accounts, generate reports, and more.
Institution admins also can view all cardholder accounts enrolled in the eZCard/mycardstatment website and assist cardholders with the site.
This class also allows a cardholder to submit an expense report, including credit card transactions, out-of-pocket expenses, and mileage expenses, to an administrative approver. This course will provide the information needed to configure and maintain Expense Management features.
The eZDisclosure eLearning module provides a comprehensive overview of the key features and tasks in the eZDisclosure interface and demonstrates how eZDisclosure and BASE2000 work together.
Do you have companies wishing to restrict cardholder usage of their credit card? Attend this webinar to learn: How to create Corp or Company-level MCC Groups and add restrictions to them at the company or cardholder level.
Are you starting a Fleet card program? Once you have established a Fleet Product/Sub-product, attend this webinar to learn:
Portfolio Intelligence provides a comprehensive view of your credit card program, enabling business users to analyze their information to address your organization’s strategies for revenue growth, risk management and customer relationship. This webinar provides learners with a hands-on experience learning the basics of navigating and using the Interactive Reporting tool.
What are the processes that FIS and Visa/MasterCard follow to prevent and assist with fraud? This webinar discusses the information, procedures, and resources available to handle lost/stolen and fraud accounts, and assist you and your cardholders with dispute initiation.
The course offers a demonstration of FIS’ Dispute Resolution Center Portal, which will help familiarize you with using the system to research fraud and dispute cases, as well as access copies of cardholder letters and your Close-Out Packages
This webinar teaches you to navigate the Dispute Resolution Center (DRC) to view your cardholder fraud and dispute claims, the letters sent to your institution and your cardholders, and create claims reports.
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