This webinar discusses the information, procedures and resources
available to handle lost/stolen and fraud accounts, and to assist you
and your cardholders with dispute initiation.
This course highlights FIS Chargeback Services and details FIS,
institution and cardholder responsibilities to resolve fraud and dispute
This webinar teaches you to navigate the Dispute Resolution Center
(DRC) to view your cardholder fraud and dispute claims, the letters
sent to your institution and your cardholders, and create claims
This eLearning module provides short video tutorials of how to perform
the most common tasks in the DRC Full Service Package.
This e-learning provides short video tutorials of how to perform the most
common tasks in the DRC Self-Service Package.
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