This webinar discusses the information, procedures and resources
available to handle lost/stolen and fraud accounts, and to assist you
and your cardholders with dispute initiation.
This course highlights FIS Chargeback Services and details FIS,
institution and cardholder responsibilities to resolve fraud and dispute
This webinar teaches you to navigate the Dispute Resolution Center
(DRC) to view your cardholder fraud and dispute claims, the letters
sent to your institution and your cardholders, and create claims
This eLearning module provides short video tutorials of how to perform
the most common tasks in the DRC Full Service Package.
This e-learning provides short video tutorials of how to perform the most
common tasks in the DRC Self-Service Package.
© Copyright 2022 FIS Learning Solutions. All rights reserved.
Your privacy is very important to us. We would like to advise you that Internet email is not secure. Please do not submit any information that you consider confidential. We recommend you do not include your social security or account number or other specific identifying information.
You are leaving FIS Learning Solutions's website and linking to a third party site. Please be advised that you will then link to a website hosted by another party, where you will no longer be subject to, or under the protection of, the privacy and security policies of FIS Learning Solutions. We recommend that you review and evaluate the privacy and security policies of the site that you are entering. FIS Learning Solutions assumes no liability for the content, information, security, policies or transactions provided by these other sites.