This course provides an inside look at SecurLOCKFraud Alert Management’s processes and
procedures including helpful information about reports and how to use them, best practices and
additional products available.
SecurLOCK Manage is a secure, Web-based tool used to help financial institutions effectively and
efficiently manage compromised credit and debit cards for both Visa and Mastercard fraud alerts.
Learn how to use this tool to evaluate cardholder risk, facilitate selective account blocking, reissue
plastics, and enable targeted fraud monitoring.
This training class is for support staff at your financial institution to learn about the end-user
experience and to be able to answer questions from cardholders on how to enroll and use the card
This eLearning course will demonstrate how a cardholder will use the mobile app to enroll and use the
card controls. This course will help staff at your financial institution answer "how to" questions from
This training class is for the support staff at your institutions to learn about mConsole, a program
management tool used to answer questions from cardholders and view and/or create reports
related to cardholder enrollments.
This eLearning course will demonstrate the basic functions of the mConsole application which will
allow support staff to access cardholder transaction information and to view and/or create reports
to analyze and support cardholder enrollments and usage.
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