This Course will introduce you to the basics of using the Customer Service Tool for all FIS Digital Payments Products.
This course instructs the learner on how to use the Customer Service Tool (CST) to support FIS ZELLE®. CST Users will learn how to support ZELLE® customer inquiries with an in-depth overview of the screens and features of CST. This course is for those who need to learn how to use CST for ZELLE® Support.
This is a self-directed course that will help your team understand how Zelle is used by a typical consumer. This course is focused on the FIS Zelle consumer experience and is recommended for all team members at your institution. The content in this course features: • Open Navigation - Jump to any point in the training.
This course introduces the learner to the Customer Service Tool (CST) administrator level features and functions. CST Administrators will learn how to determine the appropriate security access and entitlements for individuals and groups within their organization. This will include creating and managing CST users and roles. Participants will learn how to manage/execute/implement downloadable reports used to manage CST users.
This Course introduces the Learner to the Basics of FIS ZELLE. Topics include, Enrollment, Money Movement, Real Time Transaction Monitoring, and the FIS Payment research department.
This informational webinar, hosted by the FIS Digital Payments Director of Fraud Operations, introduces your fraud team to the IBM Safer Payments fraud solution for real time payments like Zelle and People Pay.
Upon 100% completion of all eLearning Courses your Team can attend a free complimentary Live question and answer session with a FIS Zelle® Instructor.
This instructor-led course introduces participants to the FIS Zelle solution. By completing this course, a learner will be able to identify Zelle transactions, payees and service requests using the FIS Customer Service Tool (CST). Learners will also be able to conduct payment research, submit service requests, block/unblock Zelle accounts and identify important CST reports.
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