Identifying Opportunities - Discover how to take advantage of opportunities to engage with others in day-to-day situations.
Bridging the Generational Gap - Learn to communicate effectively across customers spanning many generations.
The Referral Process - Acquire the skills to connect with your customers and provide the right solutions.
Making the Connection - Develop communication skills to build rapport with your customers through active listening, as well as verbal and nonverbal communications. Each customer is unique. Learn how to recognize and effectively respond to cues in order to build stronger relationships.
Now Let's Talk - Engage customers with effective questions and conversation to establish a bond of trust that will move the relationship forward. Learn the difference between open-ended and close-ended questions and how to steer the conversation using both. When faced with objections, explore how to clarify and address the concern.
Offering the Solution - Effectively focus on benefits that cater to your customer's needs to provide a personalized solution. Keeping in mind the process doesn't end here, discuss best practices for follow-up and how to continue building the relationship.
Coaching for Performance - Drive long-term performance by building a strategic coaching plan focused on bridging generational divides and identifying and resolving skill gaps.
These virtual sessions will provide additional ideas for fine-tuning your coaching plans and motivating your team towards success through one-on-one sessions with your FIS Coach.
We will help you build your custom tools for communicating goals and providing feedback to your team, as well as a method to measure the success of your program.
This forum provides an opportunity to discuss successes and challenges in implementing these skills with banking peers and FIS experts. Participants cant attend any of our scheduled roundtable sessions to improve and revise their action plan.
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